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Get Help and Support

Stuck on something? Mito provides multiple ways to get help, share feedback, and find the information you need.

Before You Start​

The Help menu is available throughout Mito in two locations:

  • Floating bar — Click the ? icon in the left toolbar
  • Sidebar menu — Click Help in the main navigation

Finding Answers​

Documentation​

Access comprehensive guides and tutorials:

  1. Click Help → Docs
  2. Browse by topic or use the search function
  3. Find step-by-step guides, reference materials, and troubleshooting tips

The documentation covers everything from getting started to advanced features across Canvas, Storyboard, Director, and Production tools.

What's New​

Stay updated on the latest features and improvements:

  1. Click Help → What's new
  2. View the changelog with recent updates
  3. Learn about new capabilities and enhancements

Keyboard Shortcuts​

View all available shortcuts to work faster:

  1. Click Help → Keyboard shortcuts (or press Shift+?)
  2. Browse shortcuts organized by category:
    • Navigation — Switch between tools and views
    • Canvas Tools — Selection, text, comments, and more
    • Selection — Group, delete, and auto-layout
    • Generation — Open generation dialogs
    • Help — Access help resources

💡 Tip: Press Shift+? from anywhere in Mito to quickly open the shortcuts reference.

Replay the Tour​

Need a refresher on the basics?

  1. Click Help → Onboarding tour
  2. Follow the guided walkthrough of key features
  3. Get oriented with Mito's main workflows

Getting Support​

Ask a Question​

For specific help with your work:

  1. Click Help → Contact us
  2. Type your question in the message field
  3. Include relevant details like:
    • What you're trying to accomplish
    • Steps you've already tried
    • Any error messages you're seeing
  4. Click Send question

What happens next:

  • Your question is sent to our support team
  • A copy is emailed to your account
  • We typically respond within 24 hours

📧 Direct email: You can also email us at support@mito.ai

Book a Demo​

For hands-on help or to explore Mito's capabilities:

  1. Click Help → Book a demo
  2. A team member will contact you to schedule a personalized session
  3. Perfect for:
    • Learning advanced workflows
    • Exploring team features
    • Getting project-specific guidance

Sharing Feedback​

Give Us Feedback​

Help us improve Mito:

  1. Click Help → Give us feedback
  2. Share your thoughts about:
    • Features you'd like to see
    • Issues you've encountered
    • General suggestions for improvement
  3. Click Send feedback

Your input directly influences our product roadmap and helps us prioritize improvements.

Additional Resources​

Access terms, privacy policy, and legal notices:

  1. Click Help → Legal
  2. View our legal documentation
  3. Understand your rights and our commitments

Troubleshooting Common Issues​

Help menu won't open

  • Try refreshing the page
  • Check if you're signed in properly
  • Contact support if the issue persists

Can't send messages through contact forms

  • Verify you have an active internet connection
  • Try again in a few minutes
  • Use direct email to support@mito.ai as backup

Demo request not going through

  • Ensure your account email is verified
  • Check spam folder for confirmation
  • Contact us directly if you don't hear back within 2 business days

How Mito Teams Use Support​

"We regularly use the feedback system to suggest workflow improvements and report minor bugs. The support team is incredibly responsive and often implements our suggestions in future updates." — Creative Director, Animation Studio

What's Next​