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Redeem Voucher Codes

Add credits to your Mito account by redeeming voucher codes. Vouchers are promotional codes that give you credits to use Mito's features.

When you might have vouchers​

You may receive voucher codes from:

  • Promotional campaigns — Special offers and marketing events
  • Partnership programs — Through Mito partners and integrators
  • Customer support — Service credits or compensation
  • Events and workshops — Conference giveaways or educational programs

Each voucher can only be redeemed once and expires after a set time.

Redeeming your voucher​

To redeem a voucher code:

  1. Go to Plans & Billing in your workspace settings
  2. Click Redeem Voucher in the top-right corner of the page
  3. Enter your voucher code in the dialog box
  4. Click Redeem

If your voucher is valid:

  • You'll see a celebration animation
  • A confirmation message appears: "Voucher Redeemed! Your credits have been added."
  • The dialog closes automatically after a few seconds
  • Your credits balance updates immediately
Find your credits

After redeeming, your updated credits balance appears in the billing page. Credits are applied automatically when you use Mito's features.

Troubleshooting voucher codes​

"Invalid voucher code" error​

Causes:

  • The code was typed incorrectly
  • The voucher has expired
  • The code has already been redeemed
  • The voucher is not valid for your account type

Solutions:

  1. Double-check the code — Voucher codes are case-sensitive. Copy and paste if possible.
  2. Check for extra spaces — Remove any spaces before or after the code.
  3. Verify expiration — Check if the voucher has an expiration date.
  4. Contact support — If you believe the code should work, reach out to support with the voucher details.

Dialog won't open​

Cause: You may not have permission to redeem vouchers in this workspace.

Solution: Only workspace owners and billing managers can redeem vouchers. Ask your workspace owner to redeem the code or give you billing permissions.

Credits didn't appear​

Cause: There may be a delay in updating your balance.

Solution:

  1. Refresh the billing page
  2. Wait a few minutes and check again
  3. If credits still don't appear, contact support with your voucher code

"Please enter a voucher code" error​

Cause: The input field was empty when you clicked Redeem.

Solution: Make sure to type or paste your voucher code before clicking the Redeem button.

Understanding your credits​

After redeeming vouchers:

  • Credits are workspace-specific — Credits added to one workspace can't be used in another
  • No expiration — Credits don't expire once added to your account
  • Automatic usage — Credits are used automatically for Mito features that require payment
  • Usage priority — Credits are used before any subscription or payment methods

Voucher code format​

Voucher codes typically:

  • Contain letters and numbers
  • Are 8-20 characters long
  • May include dashes or other separators
  • Are case-sensitive
Keep your codes safe

Treat voucher codes like cash. Anyone with the code can redeem it, so don't share codes publicly or in unsecured messages.

Need help?​

If you're having trouble with a voucher code:

  1. Check our FAQ for common voucher questions
  2. Contact support at support@mito.ai with:
    • Your voucher code
    • Any error messages you're seeing
    • When and where you received the voucher

Our team can verify if the code is valid and help resolve any issues.