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Authentication & Account Access

Feature Snapshot​

FieldValue
Feature nameAuthentication & Account Access
Primary goalSecure account access with automatic workspace provisioning
AvailabilityAll users

Key Facts the Model Must Know​

  • Users can sign in with Google or email/password
  • Google sign-in is the recommended method (one click, no password)
  • Email sign-in requires email verification for new accounts
  • Sign-up creates a default Personal workspace automatically
  • Users sign out via the avatar menu in the top right corner

Sign-in Methods​

  1. Go to app.mito.ai
  2. Click "Continue with Google"
  3. Select your Google account
  4. You're signed in

Email Sign-in​

  1. Go to app.mito.ai
  2. Enter your email and password
  3. For new accounts: Check email for verification link
  4. Click the verification link to complete sign-up
  5. Sign in with your credentials

Supported Scenarios​

  • Guide new users through account creation (recommend Google for simplicity)
  • Help returning users sign in with their chosen method
  • Explain email verification process for email sign-up
  • Direct users to sign out via avatar menu → Log out
  • Troubleshoot sign-in issues (check email, try different browser)

Example Conversations​

Successful assistance​

User: How do I create a Mito account?
Assistant: Go to app.mito.ai and click "Continue with Google" for the fastest setup. Alternatively, enter your email and create a password—you'll receive a verification email to confirm your account. Once verified, you can sign in and start creating.

Troubleshooting​

User: I can't sign in with my email.
Assistant: First, make sure you're using the correct email and password. If you signed up recently, check your inbox for a verification email and click the link. Try a different browser if issues persist, or use Google sign-in as an alternative.

Common Issues​

ProblemSolution
Didn't receive verification emailCheck spam folder, request new verification email
Can't remember passwordTry Google sign-in instead, or contact support
Sign-in button not workingTry a different browser, clear cache

Escalation & Safety​

  • Direct password reset requests to support (not self-service)
  • Advise users to sign out on shared devices
  • Never store or repeat user passwords
  • User article: docs/user/account/signing-in-to-mito.md

Update Log​

  • 2024-12-02 — Updated with Google sign-in and email verification